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Read this first...

Before you submit a standard ticket please first check the FAQ's (Frequently Asked Questions).

The answer you are looking for, may already be available in the FAQ section.

By checking there first you can save yourself a bit of time especially if you are in a different time zone.

The link below will open the FAQ page in a new window, if the answer your looking for, is not available there - close the new window and come back here and continue reading on to find out how to submit a new ticket.

FAQ page link --> FAQ page <-- opens in a new window.

On the next page you will be presented with the ticket submission form.

Below is a screen capture of the form with all the steps you will need to take - the explanation is below the image.

Step 1: Click on the drop down menu and select the relevant department. You can select from the following:

• Billing - use this for billing related questions and support.
• General Support - for questions not about billing or product support.
• Personal Message - use this when you want to contact me.
• Product Support - use this for product related questions and support.
• Use Question Coupon - for Question Coupon instructions click here.



Step 2: Type your Name in the space provided.



Step 3: Type your current email address in the space provided.



Step 4: Use the subject area to give an overview, but keep it brief - think of it like a normal email subject line.



Step 5: Use the area provided to ask your question, provide as much detail as possible. If it is a product or billing problem/issue please include the Order ID/Number or Transaction ID/Number as this will greatly speed up the response time.



Step 6: Step 6 is optional - priority by default is given to existing customers and clients so make sure you include that Order ID/Number or Transaction ID/Number for a quicker response time.



Step 7: Type into the area provided the text shown above the text box - this is a security feature to prevent automated spamming.



Step 8: Click on "Continue" to submit the ticket.

Once the ticket has been successfully submitted, the area just above the ticket form will change to look as follows:

Step 9: Click on the "here" link as shown above. You will be taken to a page which has the following at the top.

Step 10: Make a note of the ticket reference you are given (in the area indicated) as you will needed it to be able to check the progress of the ticket.

Now that you know what to do - click on the link below to begin submitting your question(s), the link will open in a new window so that if you need any help - this page will still be around for you to look over.